Privacy Policy for Automotive Maintenance and Repair ServicesAt our company, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines the types of data we collect, how it is used, and the measures we take to ensure its protection. By using our automotive maintenance and repair services or visiting our website, you agree to the terms outlined in this policy.1. Data ControllerWe are the data controller responsible for processing your personal data in accordance with this Privacy Policy. Should you have any questions or concerns regarding the handling of your data, please reach out to us through the contact information provided on our website.2. Information We CollectWe collect the following types of personal information to provide efficient and effective services:- Personal Details: Name, email address, phone number, and physical address.
- Vehicle Information: Vehicle make, model, year, and maintenance history.
- Payment Data: Billing information necessary for processing payments for our services.
- Website Usage Data: IP address, browser type, and interaction with our website to enhance your user experience.
3. Purpose of Data CollectionWe collect your data to:- Provide Services: To perform vehicle repairs, maintenance, and diagnostics.
- Customer Communication: To respond to your inquiries, schedule appointments, and provide updates on your vehicle’s status.
- Payment Processing: To manage transactions securely and issue invoices.
- Promotions and Marketing: To send promotional offers, discounts, and news (with your consent).
- Website Improvement: To enhance our online presence and optimize your browsing experience.
4. Legal Basis for Data ProcessingWe process your data based on the following legal grounds:- Consent: When you agree to provide your personal information.
- Contractual Necessity: To fulfill agreements made between us and you regarding vehicle services.
- Legal Obligations: When necessary to comply with legal or regulatory requirements.
- Legitimate Interests: To improve our services and customer experience while protecting your rights.
5. Sharing of InformationWe respect your privacy and will only share your data when required:- Third-Party Service Providers: For payment processing, vehicle parts supply, or other services directly related to our operations.
- Legal Compliance: We may disclose information if required by law or to protect our rights or property.
Third parties who handle your data are obligated to follow data protection laws and maintain confidentiality.6. Data RetentionWe only retain your personal data for as long as necessary to provide services, fulfill contractual obligations, or comply with legal requirements. Once it is no longer needed, your data will be securely deleted or anonymized.7. Data Security MeasuresWe take all necessary precautions to protect your data from unauthorized access, loss, or misuse. These measures include:- Encryption: Protecting sensitive information during transmission.
- Access Control: Restricting access to personal data to authorized personnel only.
- Regular Security Audits: Ensuring that our systems and practices are up-to-date with the latest security standards.
8. Your RightsYou have several rights regarding your personal data:- Access: Request a copy of the data we hold about you.
- Correction: Request updates or corrections to your information.
- Deletion: Ask us to remove your personal data, subject to certain conditions.
- Data Portability: Request your data in a readable format to transfer to another provider.
- Objection: Object to the processing of your data for marketing purposes.
To exercise these rights, please contact us through the details provided on our website.9. Cookies and Tracking TechnologiesWe use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, improve site functionality, and provide personalized content. You can adjust cookie settings in your browser if you prefer not to accept them.10. International Data TransfersIf your data is transferred outside Egypt, we ensure that it is processed in compliance with applicable data protection laws and that proper safeguards are in place to protect your information.11. Children’s PrivacyOur services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, we will take immediate steps to delete it.12. Links to Third-Party WebsitesOur website may contain links to third-party sites that are not under our control. We are not responsible for their privacy practices or content, and we encourage you to review their privacy policies.13. Updates to This Privacy PolicyWe may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review it periodically.14. Reporting ConcernsIf you believe your privacy rights have been violated, please contact us directly for resolution. You may also lodge a complaint with the relevant data protection authority.15. Contact InformationFor any questions or concerns related to this Privacy Policy or our handling of your personal data, please contact us via the information provided on our website. 